Tone is very important
in terms of gaining compliance and attention from audiences. Using the tone
that indicates the audience benefits becomes the significant tool that will
help you to hold their obedience. Please note that threatening sound does not
help you to be a successful persuader.
Guffey, Rhodes, and Rogin (2011), the authors of book titled Business communication: Process and product, suggested that the following techniques
would help the persuaders to improve the tone of requests.
· Avoid sounding
preachy or parental. People don’t want to be lectured
or instructed in demeaning manner. No one likes to be treated lie a child.
· Don’t pull rank. Effective persuasion doesn’t result
for the status or authority. People want to be recognized as individuals of
worth. Pulling rank may secure compliance but not buy-in.
· Avoid making
threats. People may
comply when threatened, but their compliance may disappear over time. For example,
many drivers follow the speed limit only when a patrol car is near. Threats
also may result in retaliation, reduced productivity, and low morale.
· Soften your words
when persuading upward. When you must persuade someone who has more clout than you, use words
such as suggest and recommend. Craft sentence that begin with it might be a
good idea to … make suggestions without threatening authority.
· Be enthusiastic. Convey your passion for an idea
through your body language, voice and words. When you enthusiastically request
something to be done, people feel more confident that they can do it.
· Be positive and
likable. If people
feel positively toward you and perceive you as a friend, they are more likely
to agree with you. Use sincere compliments and praise. Describe what a positive
impact others have had. Offer to reciprocate if you are asking a favor (p.
275).
Reference
Guffey, M.E., Rhodes, K., & Rogin, P. (2011) Business communication: Process and product (6th
Canadian ed.). Toronto, ON: Nelson.
Marketingincltd. (2009, April 3). Magic Words of Persuasion [Video file].
Retrieved from http://youtu.be/wfbH3r-A7mw
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